Services

Explore our services designed to audit, build, and scale every part of your revenue engine, from leadership to execution.

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Client Operations

Protect and expand revenue by making every customer experience seamless.

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Scaling without churn

Winning new business is hard. Keeping it is even harder. As customer bases grow, handoffs get messy, data lives in silos, and teams lack the visibility to manage accounts proactively. The result? Missed renewals, preventable churn, and lost expansion opportunities.


Our Client Operations programs create the structure, systems, and processes that make retention and growth predictable.

The systems that drive post-sale growth and prevent churn.

Customer LTV & AM/CS SLAs

We define and track Customer Lifetime Value, and implement SLAs for Account Management and Customer Success teams. This ensures a structured, proactive approach to account health, retention and growth.

AM/CS Playbooks Design

We co-build playbooks for your AM and CS teams covering onboarding, QBRs, expansion and renewal workflows. These playbooks align your teams on how to drive long-term value across every step of the customer journey.

Cross-Sell / Upsell Planning & Execution

We identify growth opportunities within your existing accounts and build repeatable processes to convert them. From targeting to messaging and timing, we help AMs and CSMs act like growth owners — not just relationship managers.

Churn Monitoring & Prevention

We implement early warning systems, churn risk scoring and structured retention plans. Your teams gain visibility on at-risk accounts and can act early to fix issues, protect revenue and improve renewal rates.

Hands-on leadership, not arm’s-length advice

We’ve built onboarding frameworks, standardized success plans, redesigned account coverage models, and implemented renewal processes under real-world pressure. We know how to make Client Operations work because we’ve done it ourselves.


Systems that safeguard and grow revenue

We focus on the areas that matter most:


  • Onboarding processes that set customers up for success
  • Account health scoring and early-warning signals
  • Renewal and expansion playbooks built into the workflow
  • Coverage models that balance CSM bandwidth with customer value
  • Unified systems for Customer Success, Support, and Account Management
  • Dashboards that give leaders visibility into risk and opportunity

Every process we design strengthens the link between customer outcomes and business performance.

Strategic and execution-ready

We don’t just map out customer journeys — we operationalize them in your systems, align teams, and ensure accountability.


Because in today’s market, retention is growth.


We make sure your customers stay, succeed, and expand.


“Atscale helped us build a powerful sales system, whilst keeping a great focus on culture and people, a key combination for healthy growth.”

Pierre Chapon

Co-Founder & CEO of Pretto

Client stories

Frequently asked questions

1. Qu'est-ce que les opérations client et pourquoi sont-elles importantes pour mon entreprise ?

Les opérations client regroupent l'ensemble des processus qui garantissent une expérience client fluide et positive, de la prise de commande à la gestion du service après-vente. Elles sont essentielles pour assurer la satisfaction client et favoriser la fidélité.

2. Comment optimiser les opérations client pour améliorer l'expérience client ?

Il est crucial d’avoir des processus clairs pour la gestion des commandes, les retours clients, et la résolution de problèmes. L'utilisation de technologies telles que des systèmes de ticketing et des CRM permet de mieux gérer les interactions et d’offrir un service personnalisé.

3. Quels sont les principaux défis dans la gestion des opérations client ?

Les défis incluent la gestion des attentes des clients, la réactivité face aux demandes, la coordination entre les équipes internes et la gestion des retours ou réclamations clients.

4. Comment améliorer la communication entre les équipes de vente et les équipes d'opérations client ?

Il est essentiel d'assurer une communication fluide entre les équipes commerciales et les équipes client grâce à des outils collaboratifs et à des réunions régulières pour partager des informations pertinentes et résoudre rapidement les problèmes.

5. Comment mesurer l’efficacité des opérations client ?

Les KPI clés incluent le taux de satisfaction client (CSAT), le Net Promoter Score (NPS), le délai de réponse aux demandes, et le taux de résolution des problèmes. Ces indicateurs permettent d’évaluer l’efficacité et la réactivité des opérations client.

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Let’s have a conversation

We value the opportunity to connect with you. Please don’t hesitate to request a call—our team is available to discuss how we can best support you.